Employee invite or access problems
Diagnose why an employee cannot enter Clockspot by checking invitation status, archived records, access levels, and clocking setup as separate access paths.
Find where the employee is stuck
Start on Employees. Check whether the person is already listed, still pending invitation, archived, or using the wrong access level. The pending invitations control appears in the header only when at least one invitation is waiting, and its label shows how many are pending.
The fix depends on the state you find.
Invite email did not arrive
Use the pending invitations control in the Employees page header. The pending list shows Email, Invited by, Status, Sent, Expires, and Created.
- Confirm the email address is correct.
- Ask the employee to check spam or junk folders.
- Use Resend if the address is correct, especially if the status is Failed or the employee cannot find the email.
- Use Revoke and send a new invitation if the address is wrong.
Invitations are email-based. The employee should accept the invite from the same address you invited.
Employee accepted but cannot get in
Check the main Employees list and the Archived view.
If the employee is archived, use Restore to give access back. If the employee needs administrative access, an Owner can open the employee's Access section, choose Administrator or Owner under Access level, and press Save access.
If the person is trying to sign in without accepting the invitation first, send them back to the invite email or send a fresh invitation.
Wrong permissions
Administrative access has three choices:
- No administrative access — cannot manage other employees or company settings.
- Administrator — can manage employees, approvals, reports, and company settings.
- Owner — includes Administrator access and can also manage other Owners and billing.
Employee status is separate from administrative access. A person can count as an Employee, have administrative access, have both, or have neither.
Use Access when the issue is what the person can see or change after signing in.
Employee status and clocking access are separate
An access level does not make someone count as an Employee or allow them to track time. Open the person on Employees, select Count as an employee, then select Allow clocking in and out. If those settings are on but the Employee cannot use a shared clocking method, check Kiosks or Phone clocking.
Common questions
- Can I resend an invitation?
Yes. Open pending invitations from the Employees page header and use Resend for the correct address.
- I don't see the pending invitations control.
There are no pending invitations right now. Check the main Employees list and Archived view; if the person is in neither place, send a new invitation.
- What if the invite went to the wrong email?
Revoke the pending invitation, then send a new invitation to the correct email address.
- Why can an employee sign in but not manage others?
They probably have No administrative access. An Owner can choose Administrator or Owner under Access level if that person should manage employees, approvals, reports, or company settings.
Clockspot keeps clock-ins, corrections, approvals, and payroll-ready hours connected so owners and managers can review the workweek before payroll.
Want to simplify how your employees track time? See how Clockspot works.