Troubleshooting
Fixing an approved timesheet
Cancel approval, correct the underlying record, approve again, and recheck payroll reports.
Reopen the approved period first
An approved timesheet is the manager-approved record for that employee and period. If the approved record is wrong, start on Approvals.
Find the employee and period, then use Cancel approval. That removes the approved status so the underlying records can be corrected.
Fix the record that caused the problem
After the approval is canceled, go to the page that owns the problem:
- Wrong in time, out time, job, or missing entry → Time Entries
- Employee-requested correction → Edit Requests
- Wrong approved time off record → Time Off Entries
- Pay total changed because of compensation or job pay → Compensation or Jobs
Make the correction, then return to Approvals and approve the period again.
Recheck reports after re-approval
Corrections can change hours, overtime, paid time off, and gross pay. After re-approving the period, rerun Payroll Readiness and review Payroll Summary for the same date range.
If you already downloaded a payroll export, Clockspot will not pull that file back. Re-export the corrected numbers or handle the adjustment in your payroll process.
Common questions
- Can I edit an approved timesheet directly?
Cancel the approval first, correct the record, then approve the period again. That keeps the approval status aligned with the corrected records.
- Does canceling approval delete time entries?
No. It removes the approved status for the period. The time entries remain so you can correct and approve them again.
- Will payroll reports change?
They can. Rerun Payroll Readiness and Payroll Summary for the same date range after the corrected period is approved again.
Related
Why payroll is not ready
Use Payroll Readiness to find blockers, fix the source record, and rerun reports before export.
Fixing missed or open clock-ins
Find missing, open, or incorrect time entries and understand how corrections flow into approvals and reports.
Why pay, overtime, or gross pay looks wrong
Trace payroll totals from time records through employee compensation, job pay, and overtime settings.
Employee invite or access problems
Diagnose pending invitations, archived employees, role problems, and separate clocking setup issues.
Time off request or balance looks wrong
Route request, entry, balance, and accrual problems to the page that owns the correction.