Account & billing

Billing

Review your subscription, payment method, and invoices.

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Clockspot Billing screen. Review your subscription, payment method, and invoices.
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Billing is owner-only.

Subscription status

The Subscription status panel shows where the workspace stands and what to do next:

  • Free trial - the trial is active and a card is already on file.
  • Payment method needed - no card is on file yet.
  • Trial ends soon or Trial ends today - the trial is close to ending and a card is still needed.
  • Trial ended - the trial ended without a card; add one to reactivate the workspace.
  • Payment failed - the last charge failed; update the payment method.
  • Past due - payment still needs attention before workspace access is restored.
  • Active - Clockspot is active and billing is set up.

The same panel shows the current monthly total for this workspace. When Clockspot has the employee list loaded, the label shows either Monthly minimum or For N employees. Use View pricing for current plan details.

Payment method

Add a card with Add payment method, or Replace the one on file. Card details are entered in a secure Stripe form; Clockspot never sees or stores the full card number.

Remove takes the card off file. With no card available for a future charge, the workspace can move to Past due.

Invoices

The Invoices section lists each billing period under Period, with its Amount and Status - Paid, Failed, or Pending. If the workspace has not generated invoices yet, it says No invoices yet.

Common questions

My trial is about to end and I haven't added a card.

Add one before the trial ends if you want the workspace to stay active after the trial.

A charge failed.

The subscription status shows Past due. Replace the payment method so the workspace has a valid card on file.

Why am I being charged this much this month?

The Billing page shows the current monthly total and employee count for this workspace. Use View pricing for plan details, and review Employees if the employee count looks wrong.

Should I send my card number to support?

No. Add or replace the card from Billing so the card is entered directly into the secure payment form.

Related

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