Schedule
Evening support
3:00–11:00 PM
Monday
Published for the agent
Call center time clock software
Keep every agent's shift, break, and overtime clear before payroll.
Clockspot is an employee time clock for call centers and contact centers. It keeps published shifts, clock events, recorded breaks, corrections, and overtime in one record the office can review before payroll.
Who's Working
Agent statusClocked in
Rest breakRecorded
Payroll Readiness
Missed punchReviewedReady
See the record before export
Clock-in options
Give every agent a clock-in path that produces one reviewable time record.
Whether an agent works on the floor or remotely, each supported method records employee time independently from the phone system, queue, and customer tools.
Let each agent clock in from the browser already open at the desk.
The agent signs in to Clockspot and records the start and end of the employee shift. The time record stays separate from phone login, queue state, and customer activity.
Give the contact center floor one shared clock.
Agents use personal PINs on a shared tablet or computer, so the office gets consistent clock and break records without installing dedicated time-clock hardware.
Keep an approved phone clock available for remote or backup use.
An authorized cell phone or landline can record the employee, time, caller number, and voice check when the company chooses that clock-in path.
One agent shift
Review agent shifts, breaks, and corrections before payroll.
Clockspot keeps the schedule, recorded time, break, and correction in one employee record, so supervisors can resolve exceptions without piecing the day together.
Clockspot status is employee-time status.
Who's Working shows time-clock states, not phone availability, queue state, or schedule adherence.
Evening support shift
Agent time record
Plan
3:00 PM–11:00 PM published
The agent and supervisor start from the same scheduled shift.
Record
Clock events and break recorded
Employee time stays separate from phone and queue activity.
Review
Correction reviewed and workweek approved
The office resolves the missed clock-out and checks overtime before export.
One reviewed record replaces separate schedule, break, and correction notes.
Explore Clockspot
See employee time move from clock-in to approval.
See an employee clock in, review recorded breaks, and approve the finished workweek before payroll.
No login or setup required.
app.clockspot.com/clock
Time Entries
EmployeeDate DayInOutDurationBreaksJobApproval
Marcus Brown
Priya Patel
Angela Rivera
Keisha Williams
Aaliyah Robinson
Sandra Ortiz
Tuan Le
Marcus Brown
Priya Patel
A focused system boundary
Use Clockspot for employee time. Keep contact-center operations in their own systems.
Payroll gets a clear employee record while the systems built for calls, queues, staffing forecasts, quality, and customers keep doing their jobs.
Clockspot owns
The employee time record
- Published employee shifts and clock events
- Current Clocked in and On break status
- Recorded breaks, overtime, and corrections
- Approvals, reports, and payroll export files
Contact center systems own
Calls, coverage, and customer operations
- Phone login, agent states, queues, routing, and IVR
- Call-volume forecasts, staffing models, and adherence
- Recordings, handle time, after-call work, and QA scoring
- CRM, tickets, coaching, CSAT, and customer analytics
Common questions
See whether Clockspot fits your call center’s timekeeping.
- Clock in from a desk browser
- Keep recorded breaks visible
- Resolve exceptions before payroll
Can call center agents clock in from the computer at their desk?
Yes. An agent can sign in to Clockspot from a web browser on a computer or phone and clock in there. A call center can also use a shared browser kiosk with personal PINs or an approved phone clock. Clockspot does not currently offer native desktop, iPhone, or Android apps, and browser clocking requires internet access.
Can Clockspot support remote or hybrid contact center agents?
Yes. Authorized employees can use the signed-in browser from an allowed work setting. Clockspot can preserve IP, browser, or employee-shared GPS evidence with a clock event when those methods are configured. It does not continuously monitor the device, inspect the home workspace, or verify that the agent is signed in to the phone system.
Can supervisors see which agents are working or on break?
Clockspot Who’s Working shows the current Clocked in, On break, Scheduled, Time off, or Off duty status recorded in Clockspot, plus relevant duration and schedule context. That is employee time-clock status, not phone availability, queue state, schedule adherence, or coverage analytics.
How does Clockspot record call center breaks?
Employees can start and end the meal or rest break types your company configures. Time Entries shows each recorded break and whether the configured type is paid or unpaid. Clockspot does not automatically detect a break from phone activity, enforce when it must happen, or send overlong-break alerts.
Does Clockspot capture computer startup or phone-system login time automatically?
No. Clockspot records the clock events and corrections employees or administrators enter. It does not detect computer startup, application loading, phone-system sign-in, after-call work, or other activity automatically. Set your timekeeping policy for all compensable work with qualified wage-and-hour guidance; Clockspot does not provide legal advice or guarantee compliance.
How does Clockspot help review agent overtime and missed punches?
Clockspot classifies recorded hours using the overtime rules your company saves and shows the results in timesheets and reports. Employees can request time or break corrections with a reason, and an administrator can compare, approve, or reject the change before approving the workweek. Clockspot does not forecast labor or send approaching-overtime, late, or no-show alerts.
Does Clockspot replace contact center workforce or telephony software?
No. Clockspot focuses on employee shifts, recorded time, breaks, corrections, approvals, reports, and payroll export. Keep queues, call routing, IVR, recordings, agent states, demand forecasts, adherence, handle time, QA scoring, coaching, CRM, tickets, and customer analytics in the systems that run your contact center.
Ready to review the next agent workweek?
Add your agents, publish the shifts that matter, and review one complete week before payroll.