Troubleshooting
Why payroll is not ready
Use Payroll Readiness to find blockers, fix the source record, and rerun reports before export.
Start with Payroll Readiness
Open Payroll Readiness, choose the payroll period, and check the summary status before changing records.
- Blocked means at least one blocker remains.
- Needs review means warnings remain.
- Ready means Clockspot did not find readiness blockers or warnings for the selected scope.
Ready does not submit payroll. It only means the selected records are clean enough to review in Payroll Summary.
Fix blockers first
The Payroll Readiness table tells you where to go next. Read the Issue and use the row's Action when one is available.
Common actions include:
- Open time entries — fix missing, open, incorrect, archived, or date-range-sensitive time records.
- Open edit requests — approve or reject employee-requested corrections.
- Open approvals — approve, reject, or cancel timesheet approvals for the period.
- Open employee payroll — fill in employee compensation needed for payroll totals.
- Open jobs — fix job pay settings used by job-based payroll totals.
- Open payroll summary — review rows that need payroll-total attention after readiness cleanup.
Resolve Blocker rows before using Payroll Summary for final payroll numbers. Review Warning rows next; warnings may not block the period, but they still point to records worth checking before export.
If the status still looks wrong
Check these before assuming the report is stale:
- The selected date range matches the payroll period.
- The employee filter is not hiding the person you are trying to fix.
- Severity and category filters are only changing which rows are displayed. They do not change the overall readiness verdict.
- The underlying record was actually saved, approved, restored, or adjusted.
After each correction, run Payroll Readiness again for the same period.
Common questions
- Does Ready mean payroll was submitted?
No. Ready means Clockspot did not find readiness blockers or warnings for the selected period and employee scope. You still use your own payroll process after reviewing or exporting totals.
- Why does the report still say Blocked after I filter to Warnings?
Severity and category filters only change which rows you can see. The readiness status still reflects all rows in the selected period and employee scope.
- Should I fix warnings too?
Yes, review them before export. Warnings may not block payroll review, but they point to records that could still affect confidence in the final numbers.
Related
Fixing missed or open clock-ins
Find missing, open, or incorrect time entries and understand how corrections flow into approvals and reports.
Fixing an approved timesheet
Cancel approval, correct the underlying record, approve again, and recheck payroll reports.
Why pay, overtime, or gross pay looks wrong
Trace payroll totals from time records through employee compensation, job pay, and overtime settings.
Employee invite or access problems
Diagnose pending invitations, archived employees, role problems, and separate clocking setup issues.
Time off request or balance looks wrong
Route request, entry, balance, and accrual problems to the page that owns the correction.