Why pay, overtime, or gross pay looks wrong
Trace an unexpected payroll total through time entries, employee pay, job pay, and overtime settings to find which source value needs correction.
Start with Payroll Summary
Open Payroll Summary, choose the date range and employee, and check the employee row.
Rows marked Needs review have payroll facts that Clockspot could not fully complete. Open the row details and read the listed issue before changing settings.
Check hours before pay
Gross pay depends on the records in the period. Before changing pay settings, confirm:
- Time entries have the right in times, out times, dates, and jobs.
- Open or missed clock-ins have been fixed.
- Approved paid time off is recorded correctly.
- Archived entries are not expected to count.
- The selected date range matches the payroll period.
Use Payroll Readiness first when you are not sure whether the period is clean.
Check employee pay
Open Employee Pay for the employee. Confirm the pay type, hourly rate when applicable, exemption status, and pay schedule.
If Payroll Summary shows Open employee payroll, use that action to go straight to the employee's pay setup.
Check job pay
Open Jobs when the employee's hours are assigned to jobs. A job can have its own hourly rate, or it can be left blank to use the employee's rate. Jobs also have an overtime-eligible setting that affects how those job hours are treated in overtime reports.
If Payroll Summary shows Open Jobs, review the job used on the affected time entries.
Check overtime settings
Open Overtime Rules to review the current preset and rules. Then use Overtime or Hours Summary to see how hours were classified for the period.
Clockspot reports use the settings saved in your workspace. If you are unsure which rules should apply, confirm the policy before changing settings.
Common questions
- Why is gross pay blank for one employee?
Open the Payroll Summary row details. A common reason is missing employee pay or job pay needed to calculate that employee's totals.
- Does a job rate replace the employee rate?
A job can have its own hourly rate. If the job rate is blank, Clockspot uses the employee's rate for those job hours.
- Where do I check overtime?
Review the saved rules on Overtime Rules, then open the Overtime or Hours Summary report for the period to see how hours were classified.
Clockspot keeps clock-ins, corrections, approvals, and payroll-ready hours connected so owners and managers can review the workweek before payroll.
Want to simplify how your employees track time? See how Clockspot works.