Troubleshooting
Fixing missed or open clock-ins
Find missing, open, or incorrect time entries and understand how corrections flow into approvals and reports.
Find the missing or open entry
Open Time Entries, choose the employee and date range, and look for the day that needs correction.
Use the page's Clocked in count when the employee is still on the clock. Use Attendance Exceptions or Daily Summary when you need a report to find missing clock-outs, unscheduled work, or other cleanup items across many employees.
If the employee forgot to clock in
Use Add time entry. Choose the employee, set the correct date, enter the in and out times, and add the job or custom fields your workspace requires.
The new entry is included in timesheets and reports once saved. If the period is already approved, handle the approval first so the corrected record and approval agree.
If the employee forgot to clock out
Find the open entry and add the missing out time. The out time must be after the in time.
If the employee is still listed under Clocked in, confirm the real clock-out time before closing the entry. Do not guess; use the time your workspace can verify.
If the time or job is wrong
Use inline editing for quick in/out time changes, or open the row menu and choose Edit time entry for the full form. Use Edit history when you need to review recorded changes.
If an employee already sent a correction, review it on Edit Requests instead of creating a second correction path.
Check what the correction changed
Corrected entries flow into timesheets and reports. Archived entries are excluded from timesheets and calculations until restored.
After fixing records for a payroll period, rerun Payroll Readiness and review Payroll Summary if pay totals are involved.
Common questions
- Can employees fix their own missed clock-ins?
Employees can request a time entry edit. An admin reviews those requests on Edit Requests before the correction becomes part of the record.
- Why is a corrected entry still missing from reports?
Check the report date range, employee filter, and whether the entry is archived. Archived entries are excluded from timesheets and calculations until restored.
- What if the timesheet is already approved?
Cancel the approval first, make the correction, then approve the timesheet again so the approved period matches the corrected record.
Related
Why payroll is not ready
Use Payroll Readiness to find blockers, fix the source record, and rerun reports before export.
Fixing an approved timesheet
Cancel approval, correct the underlying record, approve again, and recheck payroll reports.
Why pay, overtime, or gross pay looks wrong
Trace payroll totals from time records through employee compensation, job pay, and overtime settings.
Employee invite or access problems
Diagnose pending invitations, archived employees, role problems, and separate clocking setup issues.
Time off request or balance looks wrong
Route request, entry, balance, and accrual problems to the page that owns the correction.