Team Update delivery readiness

Read the recipient list

Each row shows an employee’s Email, SMS, and WhatsApp setup, along with access to the Team Updates page.

Ready means the current setup allows an alert. It does not mean an update was sent or read. Press a status to see what it means.

Find who needs attention

Use Search to find an employee. Press Filter when you want to focus on a delivery gap:

• No alerts ready shows employees who will rely on the Team Updates page.
• No email alert, No SMS alert, or No WhatsApp alert isolates one channel.
• Needs setup shows a setup problem for an enabled channel, such as a missing phone number, a blocked email address, or missing WhatsApp permission.

The table always shows Can open under Team Updates page. Email, SMS, and WhatsApp show Ready, Off, or the specific setup problem.

Resolve a readiness issue

Off means the employee has that channel off for Team Update alerts in Notification Preferences. SMS not set up and WhatsApp not set up mean Clockspot’s sending setup needs attention before messages can be sent to that person.

Phone number needed means the employee must add a number on My Profile. Connection needed means they must link WhatsApp there. Permission needed means they must allow WhatsApp notifications there. For Blocked after bounce or Blocked after complaint, confirm that the employee’s email address is correct and contact Clockspot support if the block remains.

You do not need to delay an important update because an extra channel is off. Publish it to the intended audience, then tell employees to open Team Updates when another communication method is appropriate.